Shipping & Returns

www.costumsignet.com website is owned by Costum Signet, which is a data controller of your personal data.

Effective Date: 31.08.2024

At CostumSignet, we are committed to providing you with a smooth and satisfying shopping experience. Below you will find important information regarding our shipping procedures and return policies.

Shipping Policy

1. Shipping Destinations

We currently ship to a variety of locations worldwide. Please note that shipping availability may vary depending on your location.

2. Processing Time

Order Processing: Once your order is placed, it typically takes 1-3 business days to process before it is shipped. Custom or personalized items may require additional time for creation.
Shipping Time: After processing, the shipping time depends on the shipping method selected at checkout and your location. Estimated delivery times will be provided during checkout.

3. Shipping Rates

Standard Shipping: Standard shipping rates apply based on your location and the weight of your order. You will see the exact shipping cost at checkout.
Expedited Shipping: If you need your order sooner, we offer expedited shipping options for an additional fee.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package online and see the estimated delivery date.

5. International Shipping

Customs & Duties: For international orders, please be aware that customs fees, import duties, and taxes may apply. These charges are the responsibility of the recipient and vary by country.
Delivery Time: International delivery times vary depending on the destination and may be affected by customs processing.

6. Shipping Issues

If your package is delayed, lost, or damaged during transit, please contact us immediately at support@costumsignet.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Return Policy

At CostumSignet, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible return policy.

1. Return Eligibility

Time Frame: You may return most items within 30 days of receiving your order for a full refund or exchange.
Condition: To be eligible for a return, items must be in their original, unused condition, with all original packaging and documentation. Items that show signs of wear or alteration may not be eligible for return.

2. Non-Returnable Items

Custom & Personalized Items: Due to the nature of custom and personalized orders, these items are non-returnable unless they arrive damaged or defective.
Final Sale Items: Items marked as “Final Sale” cannot be returned or exchanged.

3. How to Initiate a Return

Contact Us: To start a return, please email us at support@costumsignet.com with your order number and reason for return. Our team will provide you with instructions on how to return your item.
Return Shipping: You are responsible for the return shipping costs unless the item is defective or we made an error with your order. We recommend using a trackable shipping method to ensure your return is received.

4. Refunds

Processing Time: Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Shipping Costs: Please note that original shipping charges are non-refundable unless the return is due to a defect or error on our part.

5. Exchanges

If you wish to exchange an item for a different size, style, or product, please follow the return process above and place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@costumsignet.com. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our Shipping & Returns policies, please feel free to reach out to our customer support team at:

Email: support@costumsignet.com
Phone: +90 555 911 11 11